Frequently Asked Questions
How do you get your coffee to be low acid?
Our beans undergo a unique purification process which was developed in Europe. This process is achieved by an all natural high pressure steam which reduces the irritants in the coffee beans before they undergo the roasting process.
We ship our coffee by FedEx to all 50 states in the U.S.A. We also ship to Canada. Sorry, we do not ship internationally. Our coffee is shipped directly from our roaster in Little Rock, AK. To ensure freshness, each bag is packed as soon as the order is processed, and shipped directly to your desired address (Please note: We do not ship to PO boxes).
Standard Shipping Rates (arrives in 2-5 business days following order processing)*:
- 1-2 bags = $6
- 3 bags = $8
- 4 bags = $10
- 5 bags = $12
- 6 or more bags = $16
Rush Delivery Rates (arrives in 1-2 business days days following order processing)*:
- 1-2 bags = $12
- 3 bags = $16
- 4 bags = $20
- 5 bags = $30
- 6 or more bags = $40
*Orders for in stock items are generally processed within 3-4 business days.
Return Policy
You may return all unopened orders for a 100% refund within 30 days from the date of purchase. Please remember, original shipping charges are not refundable and you will be responsible for return shipping and handling charges.
Equatorial Coffee takes your privacy seriously. We are committed to protecting your financial and personal information. We will not sell, barter, distribute, or transfer any personally identifying information collected about you to third parties unless required to do so by law. We are proud of our relationship with PayPal, where all your credit/debt card transactions are processed safely and securely. Learn more about PayPal’s privacy policy.
Please note: To complete online orders, you will be transferred to PayPal’s safe and secure website.
This website does employ the use of "cookie" technology. Like most websites, our web server collects statistics such as the Internet Service Provider, browser version, screen resolution, and number of visits to the website, but no individual identifying information is collected. The information collected is solely for statistical purposes and to improve the services we offer to you and is not used to identify individuals.
Please note:
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of the statistical data about you by Equatorial Coffee in the manner and for the purposes set out above.